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American Airlines' Employee Suspended After Row With PassengersAmerican Airlines (AAL.O) has suspended an employee after a video showed an altercation on one of its planes involving crew, several passengers and a crying woman carrying a young child. An American Airlines employee violently took a stroller from the woman, hitting her with it and just missing her child, Facebook user Surain Adyanthaya said in a post accompanying the video he put on the site on Friday. (www.reuters.com) More...
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Where's Walt? Someone needs to defend this f/a's behavior.
The added pressure (overcrowded planes and stressed pax) placed on crews nowadays has become obvious. The captain should have intervened and told the F/A to cool it as soon as he saw the first sign of escalation.
The captain did not have control of the plane because the doors were still open and the plane still belonged to the gate. He could have said something though.
TO THE CEO's OF ALL THE AIRLINES: WE THE PASSENGERS ARE YOUR BREAD & BUTTER.. Stop with the Cattle Car service and work to improve the industry. There are two sides to every story, but with the recent fights, it time YOU and YOUR BOARDS start to make things right. How much more profit do you people really need? The GREED was started by Your airlines own people. We the flying public don't have much choices left. So do the right thing and IMPROVE or Get the hell out of the office, and let real people run the airlines. In fact, how many of you get on a plane in the back with the psg's and go thru with the rides, we have to face?
That FA should've been knocked flat on his ass, and the Captain should've taken control of the situation instead of standing there looking stupid!!!