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When a Southwest Airlines Flight Was Delayed, Passengers Got Increasingly Frustrated. Then the Gate Agent Did Something Remarkable
Last week, a Southwest Airlines flight from Orlando to Washington, D.C., was delayed. Passengers sat at the gate for an hour. Then two. Naturally, they grew frustrated. But then a gate agent stepped in and started playing games with the waiting passengers. One game? A contest for the worst driver's license picture. Other games included a paper airplane contest. (www.inc.com) Daha Fazlası...Sort type: [Top] [Newest]
When you lookup "puff piece" in the dictionary of journalism, you get a link to this article. The only way this could be more blatantly a ghost-written article from Southwest would be if they quoted the "company core values" from the employee handbook. I can't tell if this guy is trying hard to promote his book, promote Southwest, or both.
SWA & CFA get it. Treat the customer reasonably well w/a superior product & they’ll come back to you time after time.
Take note Dougie at AA, when you take care of your employees they take care of your customers. Gate agents have one of the toughest jobs. When I see them getting wooded on for something not of their doing I intercede. Why dump on someone who actually holds your destiny in their hands?
This is one of the things that sets SWA above other airlines. While you may get to hear about a feel good story from other airlines on a once a year basis, SWA shows its humor quite often and how well they handle things on a personal level. The gate agent handled things really well.
Some airlines still believe in situational customer relations.
wow .. what an idea